FAQ

We love our furry friends. Every property that we manage provides different requirements surrounding the suitability of pets. We recommend lodging your request directly via the online tenant portal with as much information as possible so we can put this forth to the property owner for consideration. Please ensure you include the breed, size, age and any specific information that you feel would be appropriate (including a photo if you have one!) for the property owner to take into consideration.

Your formal notice of vacate needs to be in writing in order to comply with legislative requirements. Please ensure that you either email our directly or lodge it directly via the online portal. Your vacate notice must include your final day of occupation. Please ensure that you also allow enough time to undertake the cleaning as required in order to comply with your entry condition report.

This is a really simply process and we can assist you with preparing formal documentation to present to the property owner. In the first instance please reach out to our helpful team so we can understand your personal circumstances and give you the best advise to proceed.

Mould can be quite common especially in bathrooms and laundries during the cooler and rainy months of the year. It is a tenants responsibility to clean surface mould back to prevent it from spreading. Our team have some helpful tips to assist you with this should it occur. Please reach out to the team for assistance through lodging a personal request via the online tenant portal.