Its time to elevate your renting experience

We are deeply committed to providing our valued tenants with an exceptional rental experience. Our utmost priority is to ensure that your home is meticulously cared for and maintained to the highest standard. With our unwavering passion and attention to detail, you can rest assured that your comfort and satisfaction are at the forefront of everything we do.

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Most frequent questions and answers
It is important to ensure that your rent is received on or before the the due date.
We recommend that you set up an automatic direct debit for your rent at least 48 hours prior to the due date. You can pay your rent either through Direct Deposit into your personal BSB and account number or via BPAY. Please be mindful that BPAY will take 3 business days for your payment to clear.
In order for us to attend to any repair and maintenance items for you swiftly its important to log these via the online tenant portal. Simply click login (top right hand side of this page) using your email and password and follow the prompts.
In the event of an emergency please contact our team directly. We would also suggest lodging the repair and maintenance item as noted in the previous FAQ. In the unlikely event of an emergency where you are unable to get in contact with any of our team. Please refer to your lease agreement for all of your property specific emergency tradespeople contacts. If you cannot locate your lease agreement, you can also access this at any stage online via tenant portal log in. It is important not to arrange any repairs or maintenance items directly unless in the event of an emergency, as defined in the Residential Tenancies Act. A tenant could be held liable for the costs associated with engaging a tradesperson direct or after hours in the event that the repair was due to a fault of the tenant or if the repair was not deemed as an emergency.
Under the legislation we are able to undertake four inspections per annum. Generally speaking we will conduct our first inspection after the first three months of your tenancy commencing and then bi annually thereafter. Some property owners have specific requirements for their properties so our schedule may differ outside of this schedule. Rest assured, you will always receive a few weeks prior notice so you will be well informed prior to our arrival

We love our furry friends. Every property that we manage provides different requirements surrounding the suitability of pets. We recommend lodging your request directly via the online tenant portal with as much information as possible so we can put this forth to the property owner for consideration. Please ensure you include the breed, size, age and any specific information that you feel would be appropriate (including a photo if you have one!) for the property owner to take into consideration.

Your formal notice of vacate needs to be in writing in order to comply with legislative requirements. Please ensure that you either email our directly or lodge it directly via the online portal. Your vacate notice must include your final day of occupation. Please ensure that you also allow enough time to undertake the cleaning as required in order to comply with your entry condition report.

This is a really simply process and we can assist you with preparing formal documentation to present to the property owner. In the first instance please reach out to our helpful team so we can understand your personal circumstances and give you the best advise to proceed.

Our team will invoice you as the invoices are received. The property owner will pay these accounts in full and you are to reimburse them either using the online portal or the same payment details you use to pay your rent. Please ensure that you do also include any bank fees associated with the invoice as noted in the online tenant portal.

Mould can be quite common especially in bathrooms and laundries during the cooler and rainy months of the year. It is a tenants responsibility to clean surface mould back to prevent it from spreading. Our team have some helpful tips to assist you with this should it occur. Please reach out to the team for assistance through lodging a personal request via the online tenant portal.

Rental Market Insights