WEBSITE PRIVACY POLICY, PRIVACY POLICY & COLLECTION NOTICE
WEBSITE PRIVACY POLICY
Allora Property Group Pty Ltd (trading as The Property Collab)
ABN: 38 654 961 994
NSW Corporation Licence: 10117535
Business Address: Shop 3/180 South Creek Road, Wheeler Heights NSW 2097
Website: https://www.thepropertycollab.com.au
Last updated: 20 January 2026
1. Purpose and scope
This Website Privacy Policy explains how Allora Property Group Pty Ltd (trading as The Property Collab) (we, us, our) collects, uses and discloses personal information in connection with the use of our website only.
This policy applies to information collected through:
website enquiry and contact forms;
inspection registrations submitted online;
cookies, analytics and tracking technologies; and
technical data generated when you visit or interact with our website.
This policy does not apply to personal information collected as part of our property management or leasing services. Information collected in those contexts is governed by our Privacy Policy & Collection Notice, which is available on our website or upon request.
2. Personal information we collect via our website
When you use our website, we may collect personal information including:
your name;
email address and phone number;
property or enquiry details submitted through forms;
inspection registration details;
Internet Protocol (IP) address;
device identifiers;
browser type and operating system;
Internet Service Provider (ISP);
location data; and
date and time of website visits.
3. How we collect website information
We collect personal information when you:
submit an enquiry or contact form;
register for an inspection online;
subscribe to a mailing list through the website; or
browse or interact with our website.
Some information is collected automatically through cookies and similar technologies.
4. Why we collect website information
We collect and use personal information from our website to:
respond to enquiries and requests;
register and manage inspection attendance;
provide information about properties or services you have expressed interest in;
improve website performance, functionality and user experience;
monitor website usage and security; and
comply with legal and regulatory obligations.
If you do not provide certain information requested through the website, we may be unable to respond to your enquiry or provide certain website-related services.
5. Cookies and analytics
Our website uses cookies and similar technologies to enhance functionality and analyse website traffic.
Cookies are small data files stored on your device that help us understand how users interact with our website. You may disable cookies through your browser settings; however, this may affect website functionality.
We may use third-party analytics services to help us analyse website usage. These providers may collect and process information in accordance with their own privacy policies.
6. Use and disclosure of website information
Personal information collected via our website is used and disclosed only for the purposes described in this policy, or as otherwise permitted or required by law.
We may disclose website-related personal information to:
IT, website hosting and analytics service providers;
marketing or communications service providers (where relevant to your enquiry or subscription);
professional advisers; and
regulators or government authorities where required by law.
We do not sell or trade personal information collected through our website.
7. Overseas storage
Personal information collected through our website may be stored or processed using cloud-based systems, which may involve storage outside Australia. We take reasonable steps to ensure that any overseas recipients are subject to appropriate privacy safeguards.
8. Social media and third-party links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those websites or platforms, and this Website Privacy Policy does not apply to them.
Any interaction with third-party platforms is governed by their own privacy policies.
9. Access and correction
You may request access to, or correction of, personal information collected via our website by contacting us using the details below. We may need to verify your identity before responding.
10. Complaints
If you have a complaint about how we handle personal information collected through our website, please contact our Privacy Officer. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Privacy Officer
Stephanie Livoti | Director
The Property Collab
stephanie@thepropertycollab.com.au
1300 949 194
12. Updates to this policy
We may update this Website Privacy Policy from time to time to reflect changes in legal requirements, technology or website practices. The current version will always be available on our website.
PRIVACY POLICY & COLLECTION NOTICE
Allora Property Group Pty Ltd | T/A The Property Collab
ABN 38 654 961 994
Corporation Licence: 10117535
Business Address: Shop 3/180 South Creek Road, Wheeler Heights NSW 2097
Website: https://www.thepropertycollab.com.au
Last updated: 20 January 2026Â
1. Introduction
Allora Property Group Pty Ltd (trading as The Property Collab) (we, us, our) is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also comply with any other privacy laws or regulatory requirements that apply to our business.
This Privacy Policy & Collection Notice explains:
what personal information we collect and hold;
how and why we collect, use and disclose personal information;
how you may access and correct personal information we hold about you; and
how to make a privacy complaint.
In this policy, personal information has the meaning given in section 6 of the Privacy Act and includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not. Where relevant, personal information also includes sensitive information, as defined under the Privacy Act.
As an Australian-based organisation, we are bound by the APPs, which regulate how personal information is collected, used, disclosed, stored, accessed and corrected.
This Privacy Policy & Collection Notice applies to all personal information collected in connection with our property management and leasing services.
This Privacy Policy & Collection Notice is available free of charge on our website and upon request.
2. What personal information we collect
We collect personal information in connection with our property management and leasing services, including in the following circumstances:
if you are a prospective or current landlord and engage us to manage your property, we collect personal information to identify you and the property;
if you are a prospective or current tenant, including when you attend a property inspection, we collect personal information at the time of inspection; and
if you are a prospective tenant applying to rent a property, we collect personal information at the rental application stage from the application and any supporting documentation you provide. If you are the successful applicant, we may continue to collect personal information during the course of the tenancy or lease.
The personal information we collect may include (but is not limited to): your name, contact details, residential or postal address, date of birth, identification details, employment and income information, rental history, property details, bank or payment details, utility details, and other information reasonably necessary for us to provide our services.
We collect personal information so that we can provide our products, services and information to you, and to meet our legal and regulatory obligations. If you do not provide some or all of the personal information requested, we may be unable to provide our services to you effectively, or at all.
Our services and support are delivered through various channels, including (but not limited to) websites, digital platforms and applications, email, telephone, paper forms and in-person interactions. The personal information collected may vary depending on the platform or service you engage with.
We may also collect information about how you interact with our website, including usage data, preferences and technical information. This may include your Internet Protocol (IP) address, device identifiers, browser type, operating system, Internet Service Provider (ISP), location data and time and date information.
In some circumstances, we may collect personal information from third-party platforms or sources outside our control, such as social media or messaging services, publicly available sources or platforms we subscribe to. In these cases, the third-party platform’s own privacy policy will apply to their collection of your information. We only collect personal information from third parties where they are permitted to disclose it to us and any personal information we collect is handled in accordance with this Privacy Policy.
If you choose not to provide certain personal information, we may be unable to provide some or all of our services, including processing rental applications, admitting you to inspections, or managing a tenancy.
3. How we collect personal information
We endeavour to collect personal information directly from you when you engage with our business so we can provide our services and meet our obligations under agency agreements and applicable laws.
In some circumstances, we may need to verify information you provide, including by obtaining copies of documents or contacting third parties to confirm relevant details.
Direct collection
We may collect personal information when you:
contact us by phone, email or in writing;
attend an open house inspection;
submit a rental application or supporting documents;
complete an enquiry or contact form on our website;
subscribe to our mailing list; or
otherwise interact with us in person or online.
Open house inspections
At open house inspections, we collect personal information for security and safety purposes and to contact you about the property inspected or other properties or services we reasonably believe may be relevant to you.
Website enquiries and mailing lists
When you submit a website enquiry, we use the information provided to respond to your request and, where appropriate, to inform you about related services. If you subscribe to our mailing list, you consent to receiving communications from us and may opt out at any time.
Information from other sources
Where permitted by law and reasonably necessary, we may collect personal information from other sources, including:
landlords, agents, insurers, contractors and professional advisers;
public registers and tenancy databases (including TICA); and
other authorised service providers.
Social media and third-party platforms
Our website may include social media links or widgets. Any interaction with these platforms is governed by their own privacy policies. Personal information collected by us through these channels is handled in accordance with this Privacy Policy.
4. Use of personal information
We use personal information only for the purpose for which it was collected, or for purposes that are directly related to our functions and activities and that you would reasonably expect. This includes providing property management and leasing services, communicating with you, and undertaking related marketing or promotional activities where permitted.
We do not use personal information in a way that is inconsistent with this Privacy Policy unless required or authorised by law, or with your consent.
Where sensitive information is collected, we will only use it where you have given consent, where it is reasonably necessary for the establishment, exercise or defence of a legal claim, or as otherwise permitted by law. Where required, we will obtain your consent before collecting or using sensitive information.
Sensitive information includes information relating to health, disability, criminal history or other matters defined as sensitive information under the Privacy Act.
5. Disclosure of personal information
We may disclose personal information to third parties where this is reasonably necessary to carry out our functions, where you have consented, where you would reasonably expect the disclosure, or where required or authorised by law.
These parties may include, but are not limited to:
landlords, tenants, purchasers and vendors;
clients of the agency (current or prospective);
parties engaged to manage, assess or evaluate a property, including licensed trades, owners’ corporations, valuers and financial institutions;
suppliers and third-party service providers, including IT, data, software and administrative service providers;
media organisations and advertising platforms, including publication on the internet where relevant to the marketing of a property;
legal, accounting, financial and other professional advisers;
courts, tribunals, regulators and government authorities, including the Australian Taxation Office, where required or authorised by law.
We do not sell or trade personal information. With your prior consent, we may share personal information with third-party service providers such as financial services or utility connection providers.
6. Related entities
We may share personal information with our related entities where this is reasonably necessary for operational, administrative, management or compliance purposes connected with our property management and leasing services. Any such sharing is limited to what is necessary and is carried out in accordance with the Privacy Act 1988 (Cth) and this Privacy Policy.
Our related entities include:
Allora Property Services Pty Ltd (ABN 58 690 036 607)
Allora Property Group IP Pty Ltd (ABN 25 682 299 878)
The Trustee for Allora Property Group Unit Trust (ABN 85 889 009 837)
Each related entity is required to handle personal information in a manner consistent with the Australian Privacy Principles and to maintain appropriate safeguards to protect that information.
7. Overseas disclosure
Your personal information may be stored or processed on our behalf outside Australia, including via cloud-based systems. We take reasonable steps to ensure any overseas recipient complies with the Australian Privacy Principles or is subject to comparable privacy protections.
Our third-party service providers include Universal Property Systems, who provides administrative support services using staff located in the Philippines. These providers act under our direction and instruction and are contractually bound to use personal information only for authorised purposes and to protect it in accordance with Australian privacy requirements.
8. Other disclosures
We may also disclose personal information:
in connection with a proposed or actual sale, acquisition or restructuring of our business (including to advisers);
where reasonably necessary to prevent or lessen a serious threat to life, health or safety; or
where otherwise required or authorised by law, including for law enforcement or regulatory purposes.
Before disclosing personal information to another entity, we take reasonable steps to ensure the recipient has appropriate commitments in place to protect personal information to a standard consistent with this Privacy Policy.
By providing your personal information to us, you consent to its use and disclosure in accordance with this Privacy Policy, unless you advise us otherwise.
9. Use of artificial intelligence tools
We utilise third-party artificial intelligence technologies (including ChatGPT) to assist with administrative tasks, customer service enhancement and analysis of property-related reporting. We do not permit AI tools to make decisions without human oversight. We ensure that any personal information processed by these AI tools is handled in compliance with applicable privacy laws and our data protection policies.
10. Automated decision-making (ADM)
We do not use automated decision-making systems that make decisions solely by computer program that have a significant effect on individuals. All tenancy and management decisions involve human review.
11. Direct marketing
We may contact you to provide information about our services where this is reasonably related to our relationship with you.
You may opt out of receiving marketing communications at any time by contacting our office at hello@thepropertycollab.com.au or using the unsubscribe function provided. We do not use sensitive information for marketing purposes.
12. Anonymity and pseudonymity
Where lawful and practicable, you may deal with us anonymously or using a pseudonym. However, identification is generally required when:
applying for or entering into a tenancy; or
managing a property on your behalf.